This Privacy Policy explains how Ready Patient ("we," "us," "our") collects, uses, and protects your information when you visit ready-patient.com, chat with us, or communicate with us by phone, email, or SMS text message. By using our website or providing your information, you agree to the practices described below.
1. Information we collect
We collect information you give us and information collected automatically:
- Information you give us: your name, business name, email address, mobile phone number, practice location, and anything else you share in our website chat or a message.
- Collected automatically: IP address, browser type, device information, pages visited, and referring source, collected through cookies and similar technologies, including advertising pixels such as the Meta Pixel.
2. How we use your information
We use the information we collect to:
- Respond to your request and provide our marketing services;
- Contact you by phone and email, and by SMS text message where you have opted in, for the message types you selected;
- Operate, improve, and secure our website and services;
- Measure and improve our advertising and marketing; and
- Comply with our legal and regulatory obligations.
3. SMS / mobile messaging
Our website chat lets you opt in to text messages from Ready Patient. If you provide your mobile number and opt in, you consent to receive those messages. The following applies to our messaging program:
- Consent: We only send SMS messages to people who have expressly opted in through our website chat. Consent is not a condition of purchasing any goods or services, and you can contact us without opting in.
- Service messages: replies to your request, meeting and follow-up reminders, and account or service notifications.
- Marketing messages: occasional promotional offers, sent only if you separately opt in to them.
- Message frequency: message frequency varies based on your interaction with us.
- Cost: message and data rates may apply, according to your mobile carrier plan.
- Opt-out: you can cancel at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and then stop sending SMS messages. You may still receive other communications, such as email, unless you also opt out of those.
- Help: reply HELP for assistance, or contact us at [email protected] or (503) 953-2391.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
Mobile information and consent are never shared or sold.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How we share your information
We do not sell your personal information. We share information only in these limited cases:
- Service providers and subcontractors who help us run our business, such as CRM, email, hosting, and customer support providers. They must protect your information and use it only to provide services to us.
- Legal and safety reasons, where required by law or to protect our rights, users, or the public.
- Business transfers, in connection with a merger, acquisition, or sale of assets.
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.
5. Cookies and tracking technologies
We use cookies, pixels, and similar technologies, including the Meta (Facebook) Pixel, to run and measure advertising, understand how our website is used, and improve our services. You can control cookies in your browser settings. Turning off cookies may affect how the website works.
6. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We keep your information for as long as needed to provide our services, meet our legal obligations, resolve disputes, and enforce our agreements. We keep records of SMS opt-in consent for as long as required to show compliance.
8. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To use these rights, contact us at [email protected]. You can opt out of SMS at any time by replying STOP, and out of marketing emails with the unsubscribe link in any email.
9. Third-party links
Our website may link to other websites. We are not responsible for their privacy practices and encourage you to read their policies.
10. Children's privacy
Our services are for businesses and people 18 and older. We do not knowingly collect information from children under 18.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the "Last updated" date above.
12. Contact us
If you have questions about this Privacy Policy or your information, contact us:
- Ready Patient, a brand of NW Aesthetics Medspa LLC
- Email: [email protected]
- Phone: (503) 953-2391
- Address: 8375 SW Beaverton Hillsdale, Portland, OR 97225